IT Support Technician career plan for 1 year
| Quarter | Goals and Objectives | Actions and Tasks | Skills to Develop/Enhance |
|---|---|---|---|
| Quarter 1 | – Gain a foundational understanding of IT support | – Study IT support fundamentals, customer service skills, and the role of an IT support technician | – IT support basics |
| – Learn about common operating systems | – Study the basics of popular operating systems (e.g., Windows, macOS, Linux) | – Operating system fundamentals | |
| – Familiarize with hardware components | – Learn about computer hardware components, peripherals, and basic troubleshooting | – Hardware components, troubleshooting | |
| – Gain basic networking knowledge | – Study networking basics, IP addressing, subnets, and basic network troubleshooting | – Networking fundamentals | |
| – Attend local or virtual IT-related events | – Connect with IT professionals, share experiences, and learn from industry experts | – Networking with professionals | |
| Quarter 2 | – Dive deeper into operating system support | – Study advanced OS concepts, user management, and security best practices | – Advanced operating system support |
| – Explore software installation and troubleshooting | – Learn about software installation, configuration, and troubleshooting | – Software installation, troubleshooting | |
| – Gain familiarity with remote support tools | – Learn about remote support tools and techniques for assisting users remotely | – Remote support tools, techniques | |
| – Enhance customer service and communication | – Study effective communication skills, active listening, and strategies for dealing with users | – Customer service skills | |
| – Set up your personal website or portfolio | – Create a personal website showcasing your IT support skills, projects, and achievements | – Portfolio development | |
| Quarter 3 | – Focus on hardware and peripheral support | – Study advanced hardware troubleshooting, peripheral configurations, and printer support | – Advanced hardware troubleshooting |
| – Learn about basic network troubleshooting | – Study advanced network troubleshooting, connectivity issues, and resolving network problems | – Advanced network troubleshooting | |
| – Gain familiarity with mobile devices | – Explore mobile device configurations, troubleshooting, and best practices | – Mobile device support | |
| – Explore IT security fundamentals | – Study IT security basics, data protection, user access control, and security measures | – IT security basics | |
| – Regularly contribute to personal GitHub repositories | – Contribute to IT-related open-source projects, personal projects, or support scripts on GitHub | – GitHub collaboration | |
| Quarter 4 | – Deepen knowledge in specialized areas | – Choose a specialization within IT support (e.g., network support, software support) and study in-depth | – Specialized IT support knowledge |
| – Explore cloud-based tools and services | – Learn about cloud-based IT support tools, remote monitoring, and cloud support services | – Cloud-based IT support tools | |
| – Focus on IT documentation and knowledge sharing | – Learn how to create effective IT documentation, knowledge bases, and share troubleshooting tips | – IT documentation, knowledge sharing | |
| – Reflect on the year’s achievements and set new goals | – Evaluate your progress and set goals for the next year based on your growth | – Self-assessment and goal-setting | |
| – Continuously seek learning opportunities | – Stay updated with the latest IT support trends, technologies, and industry best practices | – Lifelong learning |