Help Desk Specialist Developer career plan for 1 year
| Quarter | Goals and Objectives | Actions and Tasks | Skills to Develop/Enhance |
|---|---|---|---|
| Quarter 1 | – Gain a foundational understanding of help desk support | – Study help desk fundamentals, customer service skills, and the role of a Help Desk Specialist | – Help desk basics |
| – Learn about common operating systems | – Study the basics of popular operating systems (e.g., Windows, macOS) | – Operating system fundamentals | |
| – Familiarize with basic hardware components | – Learn about computer hardware basics, peripherals, and basic troubleshooting | – Hardware components, troubleshooting | |
| – Enhance communication and active listening | – Study effective communication, active listening skills, and techniques for dealing with users | – Communication, active listening | |
| – Attend local or virtual IT-related events | – Connect with IT professionals, share experiences, and learn from industry experts | – Networking with professionals | |
| Quarter 2 | – Dive deeper into operating system support | – Study advanced OS concepts, user management, and security best practices | – Advanced operating system support |
| – Learn about software installations and troubleshooting | – Study software installation processes, configurations, and basic troubleshooting | – Software installation, troubleshooting | |
| – Gain familiarity with remote support tools | – Learn about remote support tools and techniques for assisting users remotely | – Remote support tools, techniques | |
| – Explore basic network troubleshooting | – Study basic network troubleshooting techniques, connectivity issues, and resolving network problems | – Network troubleshooting basics | |
| – Set up your personal website or portfolio | – Create a personal website showcasing your Help Desk skills, projects, and achievements | – Portfolio development | |
| Quarter 3 | – Start learning programming fundamentals | – Study programming basics (e.g., Python, JavaScript), data types, variables, and basic logic | – Programming fundamentals |
| – Explore web development concepts | – Learn about HTML, CSS, and basic web development principles | – Web development basics | |
| – Gain familiarity with version control (e.g., Git) | – Learn Git commands, create repositories, and practice version control | – Version control (Git) | |
| – Enhance problem-solving skills | – Practice problem-solving techniques, critical thinking, and debugging skills | – Problem-solving skills | |
| – Regularly contribute to personal GitHub repositories | – Start working on small coding projects, scripts, or simple web pages on GitHub | – GitHub collaboration | |
| Quarter 4 | – Deepen programming skills and explore frameworks | – Study more advanced programming concepts and explore relevant frameworks (e.g., Flask, React) | – Advanced programming skills |
| – Focus on building practical projects | – Work on small coding projects, web applications, or scripts that solve real-world problems | – Project development | |
| – Continue web development exploration | – Learn about more advanced web development concepts, responsive design, and dynamic content | – Advanced web development | |
| – Reflect on the year’s achievements and set new goals | – Evaluate your progress and set goals for the next year based on your growth | – Self-assessment and goal-setting | |
| – Continuously seek learning opportunities | – Stay updated with the latest programming trends, technologies, and industry best practices | – Lifelong learning |