1. Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems, offering solutions and guidance.
2. Remote Assistance: Provide remote support to end-users, guiding them through technical issues and resolutions.
3. Ticket Management: Maintain accurate records of support requests, updates, and resolutions using help desk software.
4. User Training: Educate end-users on technology tools, software applications, and best practices.
5. Hardware and Software Setup: Assist with the installation, configuration, and setup of hardware and software components.
6. Documentation: Create and update technical documentation, guides, and knowledge base articles.
7. Collaboration: Collaborate with team members and departments to escalate and resolve complex technical issues.
8. Staying Updated: Stay informed about emerging technologies, industry trends, and best practices in IT support.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience as a Help Desk Specialist or in a similar role.
• Proficiency in diagnosing and troubleshooting hardware, software, and network issues.
• Excellent communication and customer service skills.
• Familiarity with help desk ticketing systems and remote support tools.
• Strong problem-solving skills and attention to detail.
• Basic knowledge of operating systems (Windows, macOS) and common software applications.
• Technical certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.

Benefits:

• Competitive salary with growth opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Ongoing professional development and training opportunities.
• Flexible work arrangements, including remote work options.
• Collaborative and innovative work environment in the technology sector.
• Opportunities to work on diverse and challenging IT support projects.
• Room for career advancement within a dynamic and forward-thinking technology-focused organization.

If you are an experienced Help Desk Specialist with a passion for providing exceptional technical support and ensuring user satisfaction, we encourage you to apply. Join SupportTech Solutions and contribute to our mission of delivering top-notch IT support services to end-users and clients.