1. Technical Support: Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
2. Troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for users.
3. System Maintenance: Install, configure, and maintain hardware and software components, including operating systems and applications.
4. User Training: Assist users in learning and effectively using technology tools and software applications.
5. Remote Support: Utilize remote support tools to troubleshoot and resolve technical issues for remote users.
6. Documentation: Maintain accurate records of support requests, resolutions, and system configurations.
7. Hardware Management: Manage inventory, perform hardware upgrades, and coordinate equipment repairs and replacements.
8. Security Awareness: Implement security best practices and educate users on security measures and policies.
9. Collaboration: Work closely with other IT team members and departments to ensure consistent and reliable IT services.
10. Staying Updated: Stay informed about industry trends, emerging technologies, and best practices in IT support.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience as an IT Support Technician or in a similar role.
• Proficiency in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent communication and customer service skills.
• Familiarity with remote support tools and techniques.
• Experience with Active Directory, user account management, and group policies.
• Basic knowledge of network concepts and protocols.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.

Benefits:

• Competitive salary with growth opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Ongoing professional development and training opportunities.
• Flexible work arrangements, including remote work options.
• Collaborative and innovative work environment in the technology sector.
• Opportunities to work on diverse and challenging IT support projects.
• Room for career advancement within a dynamic and forward-thinking technology-focused organization.

If you are an experienced IT Support Technician with a passion for delivering exceptional technical support and maintaining reliable IT systems, we encourage you to apply. Join TechHelp Services and contribute to our mission of providing top-notch IT solutions and support to clients and users.