1. Client Relationship Management: Establish and nurture strong relationships with clients, serving as their primary technical point of contact.
2. Technical Consultation: Understand clients’ business goals and technical requirements, providing expert guidance on how our solutions can address their challenges.
3. Account Growth: Identify upsell and cross-sell opportunities, working collaboratively with sales teams to expand the scope of services provided to clients.
4. Solution Alignment: Ensure that our solutions are aligned with clients’ needs and objectives, serving as the advocate for their technical success.
5. Issue Resolution: Proactively address technical challenges and issues faced by clients, coordinating with technical teams to ensure timely and effective solutions.
6. Technical Training: Provide training to clients on our products, services, and technical best practices to enhance their understanding and usage.
7. Project Management: Collaborate with internal teams to oversee the implementation of solutions, ensuring a smooth process and successful outcomes.
8. Regular Check-ins: Conduct regular meetings with clients to review progress, gather feedback, and identify areas for improvement.
9. Technical Documentation: Maintain accurate and up-to-date records of client interactions, issues, solutions, and recommendations.
10. Customer Advocacy: Represent clients’ needs and perspectives within the organization, driving improvements and enhancements based on their feedback.

Requirements:

• Bachelor’s degree in Information Technology, Business, or a related field. Master’s degree is a plus.
• Minimum of 3-5 years of experience as a Technical Account Manager or a related customer-facing technical role.
• Solid technical background with a strong grasp of IT solutions, systems architecture, and networking concepts.
• Excellent communication and interpersonal skills for building rapport with clients and conveying technical concepts effectively.
• Proven ability to understand client needs and translate them into actionable technical solutions.
• Experience in identifying upsell and cross-sell opportunities to expand client engagement.
• Strong problem-solving abilities and analytical thinking for addressing technical challenges.
• Project management skills to oversee the implementation of solutions and coordinate internal teams.
• Adaptability to work collaboratively within cross-functional teams and engage with clients.
• Customer-focused mindset with a commitment to delivering exceptional service and customer satisfaction.

Benefits:

• Competitive salary with growth opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company contributions.
• Ongoing professional development and training opportunities.
• Flexible work arrangements, including remote work options.
• Collaborative and innovative work environment fostering growth.
• Opportunities for career advancement within a dynamic customer-focused organization.

If you are a customer-focused Technical Account Manager with a passion for building strong client relationships, delivering technical solutions, and driving customer success, we encourage you to apply. Join TechLink Services and contribute to our mission of providing exceptional technical support and value to our clients.